FAQ



Our technical experts, with many years of service experience, are here to help.


How do I place an order?

We accept offline orders by the following methods:

Please see the Contact Us page for telephone, fax, and email details (you can change your country by clicking on the link at the top of the page).


Do you have a distributor in my country?

We are experts in shipping to any country in the world by overnight courier delivery from our UK and US offices, but do have distributors in some countries. To see ordering information specific to your country, please see the Contact us page for telephone, fax, and email details (you can change your country by clicking on the link at the top of the page).


How much does the product cost?

Prices vary across our product range and can be viewed for each product on the product datasheet by choosing the country you are in. If you know the product code (“ab number”) of the product you are buying enter it here and this will take you to the datasheet.


Is the product in stock?

You can check availability by viewing the datasheet which will display a yellow check mark if the product is in stock . If you know the product code or “ab number” of the product you are buying enter it here and this will take you to the datasheet where you can check availability.


What are your shipping, handling and packaging charges?

View the shipping, handling and packaging charges table


When do you ship?

All in-stock orders received Monday through Fridays are shipped the same day. For customers in North America, the deadline for same day dispatch is 8:00pm EST while for customers in Europe, the deadline is 4:00pm GMT. Orders received after these deadlines are shipped the next business day.


Where do you ship?

We are experts in shipping to any country in the world by express courier delivery.


Do you charge VAT?

No, only to our costumers in Canada.


How will I know if my order has been received by Hubrox?

We confirm receipt of all orders by email or by fax. We notify you again when your order is dispatched and provide package tracking details (when appropriate) so that you can monitor the progress of your order. If your purchasing department is placing your order for you then please ask them to quote your name and email address, to ensure that the order confirmation and all communication relating to your order is sent directly to you.


How do I contact the Customer Service / Sales team?

You can contact the Customer Service teams in email sales@hubrox.com